Frequently Asked Questions
Here are some answers to the most common questions about Faith & Flow’s products, orders, shipping, and more. If you don’t see your question here, please reach out at help@faithandflow.shop — we’re happy to help!
Ordering
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and follow the checkout steps. You’ll receive an email confirmation once your order is placed successfully.
Q: Can I change or cancel my order?
A: Because our products are made to order, we can only cancel or change orders within 24 hours of purchase. Please contact us immediately at help@faithandflow.shop.
Shipping
Q: How long will my order take to arrive?
A: Orders typically ship within 3-5 business days. Delivery times vary based on your location (7-14 days domestic, up to 30 days international).
Q: Can I track my shipment?
A: Yes! Once your order ships, we’ll email you a tracking number so you can follow your package’s progress.
Returns & Refunds
Q: What is your return policy?
A: Because most items are made to order, we don’t accept returns unless your item arrives damaged or incorrect. Please email us within 7 days of receiving your order for assistance.
Q: Can I get a refund for digital products?
A: Digital products are non-refundable due to immediate delivery. If you experience issues with files, please contact us and we’ll help.
Products
Q: Are your products ethically made?
A: Yes! We work with trusted partners who share our values of sustainability, fairness, and quality.
Q: Can I use your digital planners on any device?
A: Our digital planners are compatible with most PDF readers and note-taking apps on tablets, phones, and computers.
Still have questions? Reach out anytime at help@faithandflow.shop. We’re here for you with love and grace.